Help your customers help themselves…to great service.
Customer Self-Service
Aspect Self-Service solutions allow you to design apps once and deploy anywhere – across IVR, text, social and mobile. Utilize the power of automation and natural language understanding (NLU) to increase first contact resolution rates without customers ever talking to an agent. Fully embrace the technologies consumers love.

Deliver remarkable customer service in a world where people often prefer to help themselves. Transform simple one-way notifications into two-way conversations. Make it easy for customers who prefer texting over talking.
SELF-SERVICE CAPABILITIES OVERVIEW
CUSTOMER SELF-SERVICE
Inbound and outbound self-service solutions for SMS, IVR, social media, mobile apps and emerging channels.
IVR SYSTEMS
Interactive voice response technology with integrated ASR and TTS capabilities for handling customer inquiries.
CUSTOM IVR APPS
IVR applications tailored to your business by our professional services team with decades of experience in voice user interface design.
MOBILE SELF-SERVICE
Self-service solutions that leverage the powerful capabilities in the hands of today’s always-on, mobile consumers.
INTERACTIVE TEXT RESPONSE (ITR)
Text-based self-service for channels like SMS and social media, capable of two-way self-service dialogues and proactive notifications.
CUSTOMER SELF-SERVICE ON FACEBOOK MESSENGER
Over 800 million monthly active users agree – Facebook Messenger is a great way to chat with family and friends. Now, It’s also a great way for businesses to engage consumers leveraging a readily, widely available communications channel.
SELF-SERVICE PRODUCTS OVERVIEW
ASPECT® CUSTOMER EXPERIENCE PLATFORM™ (CXP)
CXP makes it easy to design, implement and deploy customer contact applications across multiple communications channels.
ASPECT® NATURAL LANGUAGE UNDERSTANDING™
Aspect NLU is our natural language understanding engine that powers conversational text self-service.
ASPECT PROPHECY
Aspect Prophecy delivers industry-leading inbound and outbound IVR capabilities on premise or in the cloud.
ASPECT CXP PACKAGES
ASPECT CXP PRO
Combined Aspect CXP / Aspect Prophecy package that provides a complete application development, management and deployment suite for IVR and omni-channel self-service.
ASPECT CXP PRO IVR EDITION
A combined Aspect CXP / Aspect Prophecy package that provides the tools to design, develop, document, test and deploy your IVR applications
ASPECT CXP
A complete application development and management suite for IVR and omni-channel self-service.
SEE ASPECT IN ACTION
Experiencia de Continuidad de Banca Activación de la tarjeta de débito (inglés)
◄ Omni-Channel Customer 
Self-Service  
People love to help themselves. Learn how you can make it easy for your customers to get self-service the way they want it – even when switching channels or switching between self-service and agent assistance.
Calle Diagonal B, No 5, Apto 2A, Mirador Norte
Sto. Dgo. - Dominican Republic
MOBILE +1 - 809 - 480 - 0000
OFFICE +1 - 809 - 373 - 9835
fcarrillo@flobegroup.com