Keep in touch while staying compliant.
Customer Outreach
Built on a fully-integrated cloud platform, Aspect’s customer outreach solutions power automated multichannel campaigns and high-touch proactive customer care. Best-in-class features include burstable contact center applications like ACD/PBX, outbound predictive dialer, call recording and business analytics. All enterprise-ready and third-party PCI-DSS certified.

Send reminders, deliver important notifications or collect debts—through voice, email or SMS. Blend inbound and outbound multi-channel conversations. Connect while staying compliant. And build better customer relationships with every interaction even when doing sensitive tasks like debt collection.
CUSTOMER OUTREACH CAPABILITIES OVERVIEW
PROACTIVE OUTBOUND
Drive automated outbound, high-touch, multichannel campaigns. Business rule flexibility improves right party contacts, thereby improving collections and sales rates – while helping companies meet regulatory, security and customer satisfaction requirements and goals.
AUTOMARCADOR
Emplee una variedad de estrategias automatizadas como la vista previa, la precisión y la marcación predictiva para lograr la eficiencia y el cumplimiento de las regulaciones outbound. Implemente campañas outbound multicanal con la confianza de entregar el mensaje correcto, en el momento adecuado, utilizando el mejor canal de comunicación.
PREDICTIVE DIALER
Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list and campaign management optimization across single or multiple predictive dialers.
CUSTOMER OUTREACH PRODUCTS OVERVIEW
ASPECT® UNIFIED IP® - OUTBOUND
A proven, feature-rich customer engagement platform, delivered as a convenient cloud, on-premises, or hybrid solution. Simplify omni-channel interactions with superior inbound routing, multisession contact handling, compliant proactive outreach capabilities and tight integration with industry leading CRM applications.
ASPECT® PROACTIVE 
ENGAGEMENT SUITE™
Contacte y deleite a sus clientes con una suite de aplicaciones de contacto con el cliente basada en SaaS, la cual se centra en el contacto vs. las notificaciones de una sola vía. Automatice completamente las interacciones omnicanal de dos vías para mejorar la eficiencia y los resultados.
ASPECT® CUSTOMER EXPERIENCE PLATFORM™ (CXP)
Provide a consistent customer experience and two-way dialogues over self-service channels such as IVR, SMS and Mobile Web that provide seamless movement from one channel to the next all while preserving contextual consumer information. A Self-service solution.
ASPECT PROPHECY
Aspect Prophecy delivers industry-leading inbound and outbound IVR capabilities on premise or in the cloud. A Self-service solution.
SEE ASPECT IN ACTION
Omni-Channel Experience Continuity for Banking - Debit Card Activation
Complicaciones
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Calle Diagonal B, No 5, Apto 2A, Mirador Norte
Sto. Dgo. - Dominican Republic
MOBILE +1 - 809 - 480 - 0000
OFFICE +1 - 809 - 373 - 9835
fcarrillo@flobegroup.com