Better software = better customer relationships.
Call Center
Aspect’s Call Center software helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions.

Give customers the help they need — whenever they want and however they choose. Build better relationships with more ways for them to interact. And with less hassle getting things done.
CALL CENTER CAPABILITIES OVERVIEW
AUTOMATIC CALL DISTRIBUTOR (ACD)
Automate the entire inbound customer interaction – from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys.
CRM INTEGRATION
Make the best use of an enterprise’s CRM data where it counts most – on the front lines of customer service.
MULTI-CHANNEL
Customers demand a broad range of ways to contact businesses including voice, email, web chat, IM, SMS and social channels – don’t fall short of their expectations.
OMNI-CHANNEL
Multi-channel – but better. Make sure consumers don’t have to repeat steps or information even as they journey across multiple channels looking for assistance.
AUDIO AND VIDEO CHAT
With a push of the button, make possible audio-only or audio and video conversations between enterprise contact centers and customers on the Web or mobile apps.
MAKE IT SOCIAL
Develop a holistic social strategy that includes digital marketing or customer care as an integrated part of consumer engagement strategies.
EXPERIENCE CONTINUITY
Preserve context and continuity when consumers move from self-service to live-service, switch between channels, or even when they switch between proactive outbound communication and inbound service inquiries.
AUTO DIALER
Use this comprehensive set of automated dialing options including preview, precision and predictive dialing as part of a multichannel contact strategy that includes proactive outreach to achieve greater agent efficiency, support regulatory compliance and improve customer satisfaction. A Customer Outreach solution.
CALL CENTER PRODUCTS OVERVIEW
ASPECT® ZIPWIRE™ CLOUD CONTACT CENTER
Straight from the Aspect Cloud, Aspect Zipwire, brings omni-channel customer care, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities, all backed by our world-class Service Level Agreement (SLA).
ASPECT® UNIFIED IP®
A proven, feature-rich customer engagement platform, delivered in a convenient cloud, on-premises, or hybrid solution. Simplify omni-channel interactions with superior inbound routing, multi-session contact handling, compliant proactive outreach capabilities and tight integration with industry leading CRM applications.
ASPECT® CUSTOMER EXPERIENCE PLATFORM™ (CXP)
Provide a consistent customer experience and two-way dialogues over self-service channels such as IVR, SMS and Mobile Web that provide seamless movement from one channel to the next all while preserving contextual consumer information. A Self-service solution.
ASPECT PROPHECY
Aspect Prophecy delivers industry-leading inbound and outbound IVR capabilities on premise or in the cloud. A Self-service solution.
ASPECT® RTC PLATFORM™
Aspect RTC Platform embraces the WebRTC (Web Real-Time Communications) standard allowing businesses to directly embed audio-only or audio & video conversations and collaboration functionality within their website or mobile customer care apps.
SOCIAL ENGAGEMENT
As customers increasingly turn to social networks for customer service, organizations can make unhappy consumers into customer advocates by turning social monologues into productive dialogues.
SEE ASPECT IN ACTION
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