Technology is second nature to your customers. Now it can be first-rate for your agents. Aspect EQ Workforce optimization solutions increase productivity for millions of agents worldwide while enhancing their work lives every day – from real-time coaching to managing their schedules via smartphones with ease.
Workforce, quality and performance management. The Aspect EQ suite covers it all and is designed to adapt rapidly and cost-effectively to your changing contact center needs. The result? More engaged agents, higher quality customer interactions and improved customer experience all at a lower operating cost.